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Technical support questions: support@vmcholdings.com
Year 2000 Issues: VMC Holdings Group certifies that all its products are Y2K compliant. For further information please e-mail support@vmcholdings.com Warranty and out of warranty repair: Performed at our Burbank facility address below. Please contact technical support to receive a return authorization number. VMC
Holdings Group - Repair
Policies (Out of Warranty) Standard Service: Repairs are charged at the regular hourly labor rate. Typical turnaround is five business days. Rush Service: Repairs are placed in the priority queue. Visual Matrix will make every attempt to achieve a 48 hour turnaround time. Repairs are charged at the rush labor hourly rate. Same Day Service: This service level is only available if the problem can be isolated to a defective PC board. The PC board will be exchanged with a replacement board. Customer will be billed for the replacement cost. This charge is non-refundable. |
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