tel. 818 843 4831
fax 818 843 6544
certifies that all its products are Y2K compliant. For further
information please e-mail firstname.lastname@example.org
and out of warranty repair:
at our Burbank facility address below. Please contact technical
support to receive a return authorization number.
Holdings Group -
9667 Owensmouth Ave. #202
Chatsworth, California 91311 U.S.A.
Policies (Out of Warranty)
Three service levels are available:
Service: Repairs are charged at the regular hourly labor rate.
Typical turnaround is five business days.
Service: Repairs are placed in the priority queue. Visual
Matrix will make every attempt to achieve a 48 hour turnaround
time. Repairs are charged at the rush labor hourly rate.
Day Service: This service level is only available if the problem
can be isolated to a defective PC board. The PC board will be
exchanged with a replacement board. Customer will be billed for
the replacement cost. This charge is non-refundable.